Want to know if your Otterbox warranty is still valid? Or if they even have a warranty policy? You’re in the right place. We’re here to explain the OtterBox warranty process and how to make sure you get the most out of your purchase.
We’re massive fans of phone protection here at Pocket Tactics, and OtterBox’s cases just so happen to appear in our guides to the best iPhone cases, the best iPhone 15 Pro cases, the best iPhone 14 Pro cases, the best iPhone 15 cases, the best iPhone 14 cases, and the best phone cases overall. Of course, there are plenty of other brands to explore in those guides too, so make sure you check them out.
Let’s unpack the details of OtterBox’s warranty policy.
Does OtterBox have a warranty policy?
Yes, OtterBox does have a warranty policy. It covers manufacturing, material, or craftsmanship defects under regular use as long as the products are purchased from an authorized dealer. The length of the policy depends on the product you purchased and, in some cases, the location of your purchase.
Does OtterBox have a lifetime warranty?
No, OtterBox products do not have a lifetime warranty. It’s understandable if you thought this, as OtterBox’s policy often refers to the “lifetime of the product”, but this isn’t the same as a lifetime warranty. The warranty periods of their products are below:
- OtterBox Private Collection and Limited Edition/Specialty Products: One year (Two years in EMEA region) from the original date or delivery of purchase (whichever is later)
- OtterBox Outdoor Collection Products: Five years from the original date of purchase or delivery
- OtterBox Smartphone Cases and Tablet Cases: Seven years from the original date of purchase or delivery
- OtterBox Mobile Accessories: Two years from the original date of purchase or delivery
If you miss the cut-off period for your product’s warranty, it could still be worth making a claim as for claims made within 60 days of the end of the warranty period, OtterBox will, at its discretion:
- Repair the product using new or refurbished parts
- Replace the product with a new or refurbished product
- Replace the product with a similar product, depending on availability
How do I claim an OtterBox warranty?
To make a warranty claim with OtterBox, simply go to their warranty website or call 1-855-688-7269 (call costs depend on your provider). OtterBox aims to make the warranty process as simple as possible, so the five-step process isn’t too daunting and is definitely worth going through if your product is damaged.
Do I need my proof of purchase to claim an OtterBox warranty?
Yes, you need to submit your purchase receipt when claiming. If you don’t have this receipt, you won’t be able to claim.
Will OtterBox replace my broken screen?
Thanks to the OtterBox Protection Program, OtterBox will replace your broken screen if you have Alpha Glass or Amplify Glass installed. You can find out more on the official website.
That’s everything you need to know about OtterBox’s warranty. Now that you’ve got your case all sorted out, why not take a look at our lists of the best mobile games from last year or the best Apple Arcade games?
